Missed Call Text Back
62%
of calls to healthcare agencies go unanswered during peak hours
78%
of patients call the first agency that responds to their inquiry
85%
of callers who don't reach someone on the first try will not call back
1 in 3
healthcare agencies have no system in place to follow up with missed calls
See a short demo below
CLICK BELOW TO WATCH FIRST!
What is Missed Call Text Back?
Every missed call is a potential patient your agency will never hear from again. Staff is with patients, phones are busy, and calls come in after hours when nobody is available to answer. By the time someone notices the missed call and tries to follow up that caller has already moved on to the next agency on their list. Our Missed Call Text Back system makes sure that never happens again, firing an automatic personalized text within seconds of every missed call so your agency is always the one that responds first.
Respond in Seconds Not Hours
The moment a call goes unanswered your system sends an automatic text message to the caller letting them know your agency received their call and will be in touch shortly. No delays. No voicemails that never get returned. Just an instant response that keeps the conversation alive and your agency top of mind before they dial the next number on their list.
Keep the Conversation Going After Hours
Missed calls do not only happen during the workday. Families searching for healthcare services for a loved one are often doing it in the evenings and on weekends when your office is closed. Our system works around the clock so every caller gets a response regardless of the time keeping your agency in the conversation even when your team is off the clock.
Capture the Lead Before They Move On
Every automatic text response is designed to capture the caller's information and understand what they are looking for. By starting a two way text conversation your agency collects the details it needs to follow up properly and moves the caller one step closer to booking, all without a single staff member involved in the initial exchange.
Customized to Match Your Agency
Every healthcare agency has its own voice and approach. We customize every Missed Call Text Back message to reflect your agency's tone, name, and brand so every caller feels like they are hearing directly from your team. Nothing generic. Nothing that feels automated. Just a warm and professional response that represents your agency the right way.
See it before you commit to anything.
No pressure. No obligation. Just a straight look at what we do and how we do it.
Getting started is simple...
Discovery Call (20 mins)
We learn about your agency, walk you through a live demo, and show you exactly what your new system will look like. Every question answered, no pressure.
We Handle Everything
(7-10 business days)
You fill out a simple onboarding form with your agency details. We build everything and handle all the technical setup from start to finish.
Launch Call (30 mins)
We walk your team through the finished system, make sure everything is dialed in, and show you how to use it day to day. That is by design.
Behind every automation is a healthcare agency
that's growing. Here's what they have to say.
We are just getting started. Here is what the healthcare agencies we have worked with have to say about Virtual Monarch.
Virtual Monarch has been a true partner in helping us grow Shore Home Care, our Regional Testing Center, and our Transportation company. They created a professional website that clearly showcases all our services and makes it easier for clients to connect with us. They also manage our social media platforms, helping us stay visible and engaged in the community. Their professionalism, creativity, and ongoing support have been invaluable. Highly recommend them to any small business or nonprofit looking to expand their online presence.
Received excellent service! If you are looking to have your business go to the next level I highly recommend Virtual Monarch.
Virtual Monarch supports GRM Health with social media management. Exceptionally good!
My project was well done including business cards, logo, and letterhead. I can recommend their professional work without hesitation.
We had an amazing experience working with Virtual Monarch. They restructured our business website and the team was responsive, professional, and easy to work with throughout the whole process. We are really happy with the results and would happily recommend their services. Thank you to the Virtual Monarch team.
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One-Click Marketing Campaigns
Referrals are 4x more likely to convert than cold leads
Referrals and returning patients are your most valuable source of business. Our pre-built marketing campaigns let you re-engage past patients, request referrals, and send health reminders with a single click. Everything is already written and designed.
Pre-built campaigns designed for healthcare agencies
Referral campaigns that encourage word-of-mouth growth
Re-engagement campaigns for inactive patients
Seasonal and health awareness campaigns ready to activate
All-In-One CRM and Pipeline
One organized system replaces 4 to 6 disconnected tools
Every lead, every patient, every conversation in one organized system. See exactly where your pipeline stands from your phone at any time and never lose track of a follow-up again.
Unified inbox consolidates messages from all channels
Visual pipeline shows where every lead stands
Task management and follow-up reminders built in
Accessible from desktop and mobile
Grow Your Business By Growing Your Online Reputation
More Reviews, More Traffic, More Conversions